Rua 25 de Abril, 120 Agrela, Santo Tirso, Portugal
229 685 416 (Call to portuguese fixed network)

General Conditions

1. Ownership of the domain

The website is owned by Sparkes & Sparkes, Componentes Automóveis, Lda (hereinafter Sparkes), headquartered at Rua 25 de Abril, nº 120, in Agrela – Santo Tirso, registered at the Commercial Registry Office of Santo Tirso under the single registration and legal person number 502475072, with share capital of 12,500.00.

For any clarification related to the site or with the present Condições Gerais de Contratação e Utilização (CGCU) you can contact Sparkes through any of the following two means: Email: Letter: Sparkes & Sparkes, Lda – Rua 25 de Abril, 120 , 4825-010 Agrela Tel: 229 685 416 Opening hours: from 9 am to 12:30 pm and from 2:00 pm to 6:30 pm, from Monday to Friday. 


2. Purpose and scope of application

These General Contracting and Use Conditions apply to visitors to the website as well as to any transactions of a commercial nature carried out through the virtual store available on the website. 

Browsing the site, as well as purchasing any product at, implies acceptance of these General Conditions of Contract and Use by the user and the customer.

Sparkes reserves the right to change these General Contracting and Use Conditions without prior notice, any changes being published on the website


3. Content information

The reproduction, transfer, distribution or storage of the contents of the website without prior written authorization granted by Sparkes is prohibited for purposes other than strictly personal use.

Sparkes reserves the right to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services.

It is expressly forbidden to introduce links to this website, regardless of the intended purpose, without prior authorization from Sparkes. The use of the domain for abusive purposes, and without prior authorization, is susceptible to recourse to the competent legal means by Sparkes. In the event that you find links on other sites that allow you to access, we inform you that Sparkes is not responsible for the origin of the page or the content contained therein.

Every effort has been made to ensure that the information presented here is free of typographical errors and whenever these occur, Sparkes will correct them as soon as possible.

The photographs presented on the website are merely illustrative. As such, Sparkes recommends that the customer consult the detailed description of the product in order to obtain complete information about the respective characteristics.

If there is any doubt about the characteristics of any product, or about its suitability for the vehicle you want, you should contact Sparkes before making the purchase. In the event that the information presented does not correspond to the actual characteristics of the product, the customer has the right to terminate the purchase and sale contract under the applicable legal terms.

Despite our best efforts, some products may be incorrectly priced, which is why Sparkes checks prices whenever it processes orders. If the product price is lower than the advertised price, Sparkes will refund the difference. If the price is higher, Sparkes will inform the customer of such situation by email and await their decision to accept the new proposal or cancel the order within 15 days from the date on which this was communicated to the customer.

All contractual information is written in Portuguese, as well as the information on the articles, email communications and formalization of the sale.


4. Intellectual and Industrial Property

All texts, comments, works, illustrations, works and images reproduced or represented on the website are duly protected by the respective copyright, for the whole world. In this way and under the terms of the Code of Copyright and Related Rights, its use will only be authorized for private purposes, without prejudice to more restrictive provisions contained in the aforementioned code. Any total or partial reproduction or representation of the website or of all or part of the elements included therein is strictly prohibited, under penalty of resorting to the competent legal means against those who act in this way.

Corporate names, brands, as well as any distinctive signs reproduced on the website are protected under the terms of the legal provisions applicable to intellectual property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorization from the respective owners.


5. Liabilities 

All products sold on the website comply with Portuguese legislation.

Sparkes declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the customer to check with the local authorities the import conditions (namely with regard to customs fees).


6. Obligations of Customers and Users 

The customer and the User undertake to comply with and respect these General Conditions of Contract and Use, namely:

1) To refrain from introducing, storing or disseminating through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;

2) Not to use false identities;

3) To provide personal data and correct addresses so that Sparkes can properly process orders.

O cliente é responsável pela veracidade dos dados comunicados à Sparkes.

Sparkes declines any responsibility for any delay or impossibility of processing the order, namely upon delivery, resulting from an error or insufficiency of the data communicated by the Customer.


7. Privacy and Protection of Personal Data 

In compliance with Law No. 67/98 of October 26, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website is the responsibility of Sparkes & Sparkes, Componentes Automóveis, Lda (hereinafter Sparkes), headquartered at Rua 25 de Abril, nº 120, in Agrela- Santo Tirso, registered at the Commercial Registry of Santo Tirso under the single registration and legal person number 502475072, with the share capital of €12,500.00.

The data collected on this site is intended for processing orders and communicating with customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes.

Sparkes guarantees the confidentiality of all data provided to its clients. Notwithstanding Sparkes proceeding to collect and treat data in a safe manner and that prevents their loss or manipulation, using the most advanced techniques for this effect, we inform that collecting in the open network allows the circulation of two personal data without security conditions , running or risk of being seen and used by unauthorized third parties.

All clients have the right of access, rectification, cancellation and opposition to their data. If you wish, at any time, to stop doing part of the Sparkes database, you may exercise this right through two following means:


Letter: Sparkes & Sparkes, Lda – Rua 25 de Abril, 120 , 4825-010 Agrela

Phone: 229 685 416 – Opening hours: from 9 am to 12:30 pm and from 2:00 pm to 6:30 pm, from Monday to Friday.

The customer expressly authorizes Sparkes to send information about products and services that may be of interest to him using his personal data for direct marketing purposes through any communication channel, namely through the use of email, SMS, MMS, or other auto call forms. Sparkes will not market or share its customer database with third parties.

Use of cookies

Cookies are small text files sent by websites you visit and stored on your computer. They are widely used for the functioning of websites, or to increase their efficiency, as well as to provide information to website owners.

A Sparkes utiliza cookies para recolher informações sobre como os visitantes utilizam o seu sítio web. Usamos a informação para criar relatórios e para nos ajudar a melhorar o sítio. Os cookies recolhem informações de forma anónima, incluindo o número de visitantes, os sítios de onde provêm e as páginas que visitaram.

Visitors to our website use different browsers and different computers. In order to make your queries as easy as possible, with the technology you are using, we automatically note the type of query program (such as Internet Explorer, Google Chrome, etc.) and operating system (Windows, Macintosh) used by a visitor , as well as the domain name of the visitor's internet service provider. We also collect the total number of visitors to our website, in the aggregate, to allow us to update and improve it in the most productive way; In this process, no personally identifiable information is extracted. This data allows us to know if more visitors prefer certain functions or areas, thus helping us to keep our website up to date and interesting for the majority of our visitors.

Cookie technology helps us to provide content tailored to visitors' interests. Sites that offer online purchase possibilities use cookies to record and process the elements contained in your purchase card. Where authorized, we may associate information with a cookie file in such circumstances.

If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your browser (Internet Explorer, Google Chrome, etc.). (Consult the help menu of your query program to find out the correct way to change or update cookies). If you disable cookies, you may not be able to access some of the functions listed above.

Through their settings, most browsers allow you to have some control over most cookies. For more information about cookies, including to find out which cookies have been set and how they can be managed and deleted, visit If you don't want your website visits to be detected by Google Analytics, go to


8. Placing the order online

Sparkes informs that the prices charged at are exclusive to the website and may vary from prices at Sparkes physical facilities.

The validation of the purchase order implies that the Customer is aware of and expressly accepts these General Contracting and Use Conditions, available for consultation on the website The data recorded by Sparkes constitute proof of the set of transactions carried out between Sparkes and the Customer. It is Sparkes' responsibility to file the electronic document in which the contract is formalized and keep it accessible.

As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately ask for its change, or even the cancellation of the purchase made.

When purchasing products sold at, Sparkes accepts the following payment methods:

?Transferência Bancária



9. Availability of Products

Sparkes only processes an order placed by a Customer after confirmation of the respective payment, so Sparkes cannot guarantee the availability of the items until the aforementioned processing begins. The estimated shipping date is 24 hours. In addition to the estimated shipping time, the transport time depends on the chosen carrier, as well as the destination of the order.

Sparkes only ships on weekdays. In this way, neither weekends nor holidays are counted for order delivery estimates. In any case, estimated delivery dates are merely indicative.

If any product ordered is unavailable, and after contacting the supplier inquiring about the possibility of replacing the missing item, Sparkes will contact the customer if the delivery time or the price of the item changes, and the order will only proceed after consent given by the customer.

In case of absolute unavailability of stock of the product ordered, and if it is not possible to offer the Customer any product of equivalent quality and price or if the Customer has not given his consent to change the order initially placed, Sparkes will reimburse the amounts spent by the Customer, within a maximum period of 14 (fourteen) days after the notice of cancellation.

Any delay verified in the shipment of items, in view of the estimated dates presented, does not entitle the Customer to any compensation.


10. Shipping costs 

The prices indicated on the products already include shipping costs for mainland Portugal.


11. Cancellations, Exchanges and Returns

The following conditions and terms are only applicable to purchases made at The customer may cancel his order at any time until it is shipped, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free termination under the legally established terms and indicated below, namely, in Decree-Law no. 24/2014, of February 14th.

Failure to pay for the order within 4 days following the date on which it was definitely placed implies its automatic cancellation.

Pursuant to the provisions of Decree-Law no. 7/2004 of January 7th (with the amendments conferred by Decree-Law nº.62/2009, of March 10th and by Law nº.46/2012, of August 29th), regarding electronic commerce, Sparkes reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of Sparkes' computers, as well as the contractual proposal arriving deformed at its destination and the error affects an essential element of the contract.

The customer has the right to terminate the contract without incurring any costs within a period of 30 (thirty) days from the day following the day: (i) on which the customer or a third party indicated by him, other than the carrier, acquires possession of the good or in the case; (ii) in which the customer or a third party indicated by him other than the carrier, acquires physical possession of the last good when the consumer has ordered several goods in a single order and the goods are delivered separately.

In order to exercise his right of free termination, the Customer must communicate, to the contacts indicated above in Condition 7, his decision to terminate this contract by means of an unequivocal statement (for example, letter sent by post, fax or email).

In order for the free termination period to be respected, it is sufficient that your communication regarding the exercise of the right of free termination is sent to Sparkes before the termination period.

In the event of termination of this contract, all payments made will be refunded to the Customer, including delivery costs (with the exception of additional costs resulting from the possible choice of a shipping method other than the less expensive normal shipping method offered by Sparkes), without undue delay and, in any case, no later than fourteen (14) days from the date on which Sparkes is informed of the Customer's decision to terminate this contract.

In order to speed up the refund process, the refund will be made by Bank Transfer, so the NIB/IBAN must be provided to Sparkes. Sparkes informs you that you can withhold the refund until you have received the returned goods. The customer must return the goods, without undue delay and no later than 14 (fourteen) days from the day on which he informed Sparkes of the free termination of the contract, considering that the same is respected if the Customer returns the goods before the expiry of this period of 14 (fourteen) days. The customer must fully bear the costs of returning the goods in the event of exercising the right of free termination of the contract. In the case of returning goods that, due to their nature, cannot normally be returned by post, the customer must bear the direct costs of said return. If you wish to exchange items, the customer can go to or contact Sparkes, which will provide you with all the information about the exchange process. The customer must not, under any circumstances, send the articles to Sparkes without having made prior contact, as they will not be received. When returning and exchanging items, the Customer must respect the following conditions: return of items in good condition, with complete original packaging and accompanied by the respective receipt or original invoice; Sparkes does not accept the return or exchange of items after they have been used. After contacting Sparkes and being given the return instructions, can send us the item duly packed, with packaging original to the following address: Sparkes & Sparkes, Lda – Rua 25 de Abril, 120 , 4825-010 Agrela. All items will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return. the refund will only be made after checking the status of the product. Sparkes reserves the right to not accept articles that do not comply with these conditions.


12. Applicable Law

All purchases made on the website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court. If the customer is located outside mainland Portugal, Sparkes informs you that any legal proceedings must be forwarded to the Portuguese Courts. These General Conditions of Contract and Use were updated on August 25, 2016.



Product Filters



Clique num dos contactos abaixo e fale pelo WhatsApp.

× Conversa